Find answers about orders, delivery, returns and visiting Sacria Atelier. For personal assistance, email support@sacriaatelier.com.
Where is my order?
When tracking is available, we email the tracking information after your order has been handed to the carrier. Follow the link in your shipping confirmation for updates. If you need help, contact us with your order number.
Where do you ship from?
All orders are fulfilled from Baku, Azerbaijan. Orders are prepared for shipment within two business days after payment confirmation. Available destinations, shipping charges and estimated delivery dates are shown at checkout.
Can I collect my order from the boutique?
Free pickup is available at Samad Vurghun str. 1, Baku, Azerbaijan. Orders are usually ready within two hours during pickup hours. Please wait for your ready-for-pickup notification before visiting.
Do you deliver within Azerbaijan?
Local courier delivery to eligible Baku addresses costs AZN 10, with a minimum order of AZN 200. Postal delivery within Azerbaijan costs AZN 10 and is free for orders of AZN 200 or more. Estimated total postal delivery time, including processing, is 5–7 business days. Checkout confirms the available options for your address.
Are international duties and taxes included?
International orders are sent on a Delivered at Place (DAP) basis. Import duties, taxes and customs or carrier clearance fees are paid by the recipient and are not included in the product price or shipping charge. See our Shipping Policy for full details.
How do I request a return or exchange?
Email support@sacriaatelier.com within 30 days of receiving your item and wait for return authorization. Eligible items must be unworn or unused, with their original tags and packaging and proof of purchase. Exceptions and applicable consumer rights are explained in the Return & Refund Policy.
Return shipping is paid by the customer, including for damaged, defective or incorrect items, except where applicable law requires otherwise. For an exchange, request a return and place a separate order after it is accepted.
Can I change my order or delivery address?
Please contact us as soon as possible with your order number and the requested change. We will check whether it is still possible. The delivery address and shipping method cannot be changed once the order has been handed to the carrier.
Will a sold-out item return?
Some Sacria pieces are produced in limited quantities. Email us with the product name to ask about availability; a restock is not guaranteed.
How does preorder work?
For items offered on preorder, the estimated dispatch date is shown in the product description. Payment is collected when the preorder is placed. If the schedule changes, we will contact you.
Where can I visit Sacria Atelier?
Our boutique is at Samad Vurghun str. 1, Baku, Azerbaijan. We are open daily from 10:00 to 21:00.
How can I check authenticity or report a suspicious seller?
Shop directly through sacriaatelier.com or our Baku boutique. To ask about a stockist or report a suspected counterfeit, email support@sacriaatelier.com with the relevant details.
Where can I read your privacy policy?
Our Privacy Policy explains how personal information is collected and used.