Once you’ve received your shipping confirmation email there will be a link to see the status of your order. It may take 24 hours for tracking updates to appear.
faq
WHERE IS MY ORDER?
THE ITEM I WANT IS SOLD OUT. IS IT COMING BACK?
The way we source our fabrics and produce our collections means that some of our items are only available in small quantities and may, therefore, be sold out. Please note that the majority of our pieces are limited edition and will not be returning in the future.
WHAT DOES IT MEAN IF AN ITEM IS AVAILABLE FOR PREORDER?
The nature of our products means they sell out quickly and this allows us to hold your place to make sure you get what you want. The item will be shipped by the date shown in the product description. In certain circumstances, preorder dates are subject to change. Please note that your card will be charged fully when a preorder is placed. This is the only way we can allocate the item to you.
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
Once an order is placed, it cannot be modified or canceled. However feel free to email Customer Service at support@sacriaatelier.com and one of our representatives will do their best to accommodate your change. Changes will be accommodated only for orders if wrong style, wrong color, or wrong size was placed.
HOW CAN I GUARANTEE THAT THE PRODUCT I PURCHASED IS AUTHENTIC?
Authentic Sacria Atelier products are available on our website ( www.sacriaatelier.com ) and at our stockist's locations. Please contact Customer Service for specific inquiries.
Our company does not offer merchandise for sale through individuals, flea markets, unauthorized retail locations, or at auctions.
WHAT IS SACRIA ATELIER DOING TO COMBAT COUNTERFEITING?
As one cohesive unit, we participate in numerous enforcements such as taking legal actions against counterfeits through takedown of the counterfeit websites.
CAN I REPORT A COUNTERFEIT WEBSITE?
You sure can! Please report any counterfeit websites or sellers at support@sacriaatelier.com . Please provide location of the merchandise, style of product(s) offered, and website. Thanks for your cooperation!
WHERE CAN I FIND YOUR PRIVACY POLICY?
You may find our Privacy Policy at https://sacriaatelier.com/policies/privacy-policy .