Shipping policy

Last updated: August 29, 2026

ORDER PROCESSING

All orders are fulfilled from Baku, Azerbaijan. Orders are prepared for shipment within 2 business days after successful payment confirmation.

If an order is delayed due to stock verification or other exceptional circumstances, we will contact the customer by email.

LOCAL DELIVERY IN BAKU

Local courier delivery is available to eligible addresses within our Baku delivery area, as determined at checkout.

The local delivery fee is AZN 10, and the minimum order amount is AZN 200.

IN-STORE PICKUP

Free in-store pickup is available from:

Baku Brand Boutique
1 Samad Vurghun Street
AZ1014, Baku, Azerbaijan

Orders are usually ready for pickup within 2 hours during the published pickup hours. Please wait until you receive a ready-for-pickup notification before visiting the boutique.

POSTAL DELIVERY WITHIN AZERBAIJAN

Postal delivery is available throughout Azerbaijan.

The delivery fee is AZN 10. Postal delivery is free for orders of AZN 200 or more.

The estimated total delivery time, including order processing, is 5–7 business days.

INTERNATIONAL SHIPPING

International shipping is available only to the countries and regions displayed as available at checkout.

Available shipping methods, shipping charges, and estimated delivery dates are displayed during checkout based on the destination.

Delivery dates are estimates and are not guaranteed. Customs processing, carrier disruptions, weather conditions, public holidays, or other circumstances outside our control may cause delays.

We are unable to ship to PO boxes or military addresses.

DUTIES, IMPORT TAXES, AND CUSTOMS FEES

International orders are shipped on a Delivered at Place (DAP) basis.

Sacria Atelier does not collect or prepay import duties, import taxes, VAT, customs clearance charges, or carrier brokerage and disbursement fees.

Any such charges assessed by the destination country, customs authorities, or shipping carrier are the sole responsibility of the recipient and must be paid directly to the relevant authority or carrier when requested.

These charges are not included in the product prices or shipping fees displayed at checkout. Customs authorities may delay or hold a shipment until the applicable charges have been paid.

TRACKING AND DELIVERY

When tracking is available, the customer will receive tracking information after the order has been handed over to the shipping carrier.

Customers are responsible for providing a complete and accurate delivery address. If an address needs to be corrected, please contact us before the order is dispatched.

Once an order has been handed over to the shipping carrier, the shipping method or delivery address can no longer be changed.

If a package is marked as delivered but cannot be located, please contact the shipping carrier first and then contact us so that we can assist with the investigation.

SHIPPING CHARGES AND RETURNS

Original shipping charges are non-refundable, except where otherwise required by applicable law.

Return shipping arrangements and costs are governed by our Return and Refund Policy.

CONTACT

For shipping-related questions, please contact us:

Email: support@sacriaatelier.com
Phone: +994 51 519 5942
Contact form: https://sacriaatelier.com/pages/contactus