Sacria Atelier · Client care
Order Status
Find the latest status of your order and any available delivery updates.
Sign in with the email address you used at checkout, then select your order to view its status and tracking details.
Use your confirmation email
Open your order confirmation email and follow the link to view your order. If your order has shipped, use the tracking link in your shipping confirmation when available.
Why is tracking not available yet?
Tracking is available after dispatch when a tracking number has been added to your shipment. Carrier updates may take time to appear. If your order has shipped and you need help finding an update, contact us.
Cannot find your order or confirmation email?
Check your spam or junk folder and make sure you are using the email address entered at checkout. If you still cannot find your order, contact us with your order number, if available, and the name and email used for the purchase.
Collecting your order at the boutique?
Please wait for your ready-for-pickup notification before visiting the boutique. Pickup orders do not have carrier tracking.
Need assistance?
Contact our team with your order number and the email address used at checkout so we can help you find the latest update.